Home » Forums » System Assistant Technician D-041-2, System Technician D-041-3 » Provide Remote Technical Support Duty 05

Receive Customer Calls for Technical Assistance. Task: 05.01

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Performance Standard: Receive customer calls for technical assistance using telecommunication equipment, personal computer and the problem report log so that the problem is acknowledged/recorded and escalated to the respective service department.

Level: L3

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Probe Customer's Technical Problems. Task: 05.02 ›

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