Home » Forums » System Assistant Technician D-041-2, System Technician D-041-3 » Provide Remote Technical Support Duty 05

Probe Customer's Technical Problems. Task: 05.02

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Performance Standard: Probe customer's technical problems using the knowledge base, error logbook for hardware/software errors, error checklist and manual documentation so that the problem is identified, the caller advised and the problem documented.

Level: L3

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‹ Receive Customer Calls for Technical Assistance. Task: 05.01 Carry Out On-line Diagnostic. Task: 05.03 ›

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