Home » Forums » System Assistant Technician D-041-2, System Technician D-041-3 » Provide Remote Technical Support Duty 05

Carry Out On-line Diagnostic. Task: 05.03

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Performance Standard: Carry out on-line diagnostic using a telephone line, modem and diagnostic software so that the problem at the remote computer is identified, the user instructed and the diagnostic is recorded.

Level: L3

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‹ Probe Customer's Technical Problems. Task: 05.02 Carry Out on Line Solutions. Task: 05.04 ›

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