Home » Forums » System Assistant Technician D-041-2, System Technician D-041-3 » Provide Remote Technical Support Duty 05

Carry Out on Line Solutions. Task: 05.04

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Performance Standard: Carry out on line solutions using remote connection or LAN, the knowledge base, error listing, software patches and anti-virus software so that the problem is solved, the customer informed and the log report is updated with actions taken.

Level: L3

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‹ Carry Out On-line Diagnostic. Task: 05.03 Initiate On-site Support. Task: 05.05 ›

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